LastResorty wants everyone to be able to use our website and services, including people with disabilities and older adults — who are often the people most affected by fraud.
Our standard
We design and build this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, and the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).
That includes:
- text and colours with sufficient contrast;
- a site that works with a keyboard alone and with screen readers;
- descriptive labels on every form field and button;
- pages that adapt to large text and small screens;
- reduced animation for visitors who ask their device for less motion;
- content in both English and French.
Getting help another way
If anything on the site is hard to use, you don’t have to use the online form. You can:
- call us at +1 819-714-0789 (Monday to Friday, 8 a.m. – 8 p.m. Pacific Time) and a specialist will complete your case review with you by phone;
- ask for documents in another format, such as large print;
- bring a family member or trusted person to calls and meetings.
Known limitations
Some third-party content we link to, such as government or exchange websites, may not meet the same standard. A few downloadable guides are still being converted into accessible web pages; until then, we can send you any guide in an accessible format on request.
Feedback
If you find a barrier on our website, please tell us at support@lastresorty.com or by phone. We aim to reply within 5 business days.